Contact channel
Email: ata@qwertycraft.com. This is the single point of contact for support, sales, security, and legal inquiries.
Hours and response times
- Coverage: business days (Mon–Fri), 09:00–18:00 GMT+3.
- Target first response: within 1 business day.
- For the full commitment, scope, and exclusions, see our Service Level Agreement.
What to include in a ticket
To help us resolve your request quickly, please include:
- Your Jira site URL (e.g.,
yourcompany.atlassian.net). - The issue key the request relates to, if applicable.
- A screenshot of the modal or error message.
- The timestamp of the relevant entry in the Proxy Agent audit log.
- A short description of the expected vs. observed behaviour.
Bug-fix and update cadence
- Critical security fixes: aimed within a few business days of confirmed reproduction.
- Minor releases (bug fixes, small improvements): roughly monthly, as warranted.
- Release notes are published on the Marketplace listing under the "Versions" tab.
Status & known issues
For known issues and recent changes, check the Marketplace listing's "Versions" tab. We will publish a dedicated status page if and when one is needed.